Please be sure to read the following rules in their entirety and place an order only if you agree to all of them.
If you have any questions about our products, please feel free to contact us at info@noctone.store.
info@noctone.store is open from 10:00 to 19:00 on weekdays, so please wait until opening time for inquiries outside of these hours.
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[Product details]
The colors have been adjusted to be as close as possible to the naked eye, but the appearance may vary depending on the browser you are using.
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[About changes and cancellations after placing an order]
Please note that we cannot accept any changes (to color, quantity, or other input information) or cancellations after an order has been confirmed.
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[Returns and exchanges]
We do not accept returns, color/size exchanges, cancellations, etc. due to customer convenience. Cancellations after an order has been confirmed will not be accepted except in the case of defective products or incorrect delivery.
If the product is defective and we do not have any replacement stock, we will refund the purchase price.
We cannot accept returns of products that have been received more than one week ago or that have been used.
We ask that only those who understand this place an order.
If you have any questions about our products, please feel free to contact us at info@noctone.store.
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【shipping】
Please note that if the delivery falls on a weekend or public holiday, or depending on the region, the delivery may be delayed by up to 3 days.
If you are absent for an extended period of time and are unable to receive your package, we will return it to our office and arrange for it to be reshipped.
*Please note that the customer will be responsible for the return shipping fee and the shipping and handling fees for reshipment.
*Please note that if we do not hear from you within one week of the storage period, we will not be able to process your order for reshipment. In that case, we will not be able to refund the product price.
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[About manufacturer shortages]
If the product you ordered is a back-ordered item, the order will be placed with our supplier after your order is placed. Depending on the timing, the product may be out of stock or discontinued by the manufacturer.
In that case, we apologize, but we will have to cancel your order and refund your money.
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[About changes and cancellations after placing an order]
Please note that we cannot accept any changes (to color, quantity, or other input information) or cancellations after an order has been confirmed.
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[Returns and exchanges]
As a general rule, we do not accept returns or exchanges due to customer convenience . However, we do accept returns of apparel products under certain conditions.
■ Returns due to customer's convenience (apparel products only)
Conditions for acceptance :
Within 7 days after the product arrives
Unused and unopened (can be tried on)
Product tags and labels included
Comes with all accessories and original packaging
No returns :
Partial return of set item
Repaired and washed, damaged or dirty items
Underwear (for hygiene reasons)
7 days have passed since the product arrived, the tag or accessories are missing, or the description is incomplete
■ In case of defective products
Defective or incorrectly delivered items will be replaced if in stock, or refunded if not.
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【shipping】
Please note that delivery may be delayed by up to 3 days depending on the region, weekends, and holidays.
If you are absent for an extended period of time and your item is returned, please check here for information on reshipment procedures and costs involved.
