User Guide
For first-time visitors
Thank you for your interest in NOCTONE! Here we answer frequently asked questions, from "This is my first time buying, how do I proceed?" to shipping, payment, and returns. Please enjoy shopping with peace of mind.
Purchase Process
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Add item to cart
Just tap on the available products, select the product you want, and tap "Add to Cart"!
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Check Cart
Check your order details using the cart icon in the top right of the screen, and if there are no problems, tap "Proceed to checkout."
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Enter your information
Please enter your name, address, contact information, etc. If you already have an account, you can log in to skip the process.
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Choose a payment method
You can choose your preferred payment method, such as credit card, smartphone payment, convenience store payment, or deferred payment.
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Place your order
Check the details you entered and the items you ordered, then tap "Confirm Order"! A confirmation email will be sent to your registered email address.
Frequently asked questions
1. First time shopping
Q: This is my first purchase, so I'm a bit worried...
A: Don't worry! If you follow the steps above, you can easily purchase. If you have any questions, please feel free to contact us.
1. Shipping and Orders
Q: Is there a shipping charge?
A: Shipping costs are 600 yen nationwide!
If the product is currently available, shipping will be free!
Q: Where can I check my order history?
A: After logging in, you can check your order history on your My Page.
Q: When will my item arrive?
A: The expected shipping date and arrival time vary depending on the product. For details, please see the "Estimated Shipping Date" on each product page.
Q: I would like to specify a delivery company...
A: We are sorry, but we will send your order by either Sagawa Express, Yamato Transport, or non-standard-sized mail. Please note that you cannot choose which method to use.
Q: I would like to track my delivery.
A: A tracking number will be included in the email we send you when the product is shipped. Please note that non-standard mail cannot be tracked.
Q: Can I specify a delivery date and time?
A: You can specify the date and time of delivery of your package using the tracking number in the shipping notification email (not available for non-standard mail).
Q: I want to change my shipping address!
A: You can change it from My Page before shipping. It is difficult to change it after shipping, so please contact the shipping company directly.
Q: I would like to temporarily hold the shipment.
A: If you contact us through the inquiry form, we will assist you.
3. Returns and Exchanges
Q: Can I return the product?
A: In principle, we do not accept returns or cancellations due to customer convenience. However, apparel products are eligible for the "Apparel Product Return Service." For more information, please click here .
4. Payment Methods
Q: What payment methods do you accept?
A: Credit cards, smartphone payments, convenience store transfers Deferred payment
Q: I want to change my payment method midway!
A: Unfortunately, we cannot change your payment method after your order has been completed.
Q: Do I have to enter my credit card details every time?
A: If you register as a member, you can save your card information so you won't have to enter it again next time!
Q: It's a pain to enter the address every time...
A: If you register as a member, your address will be automatically entered next time, making the process very smooth.
5. What if something goes wrong?
Q: I didn't receive my item...
A: If the delivery company's storage period (usually about 7 days) has expired, the item will be returned. If you wish to have it re-delivered, a shipping fee of 1,500 yen will be charged. For more information, please click here .
Q: I haven't received the order completion email.
A: Please check your spam folder. info@noctone.store Please make sure that you are set up to receive emails from ".
Q: I received a defective product or a different product from the one I ordered...
A: We are very sorry. We will promptly exchange or return the item. Please contact us using the inquiry form .
Q: I forgot my account information or password.
A: You can reissue it from My Page. If you still can't figure it out, Please contact us using the contact form .
inquiry
If you have any other questions, please feel free to contact us using the inquiry form . All of our staff will do their best to make your shopping experience a pleasant one! If you have any questions such as "I don't know how to buy" or "What should I do in this situation?", please feel free to contact us. Through live commerce, we will support you to make your shopping experience more fun and familiar!