For first-time visitors

Thank you for your interest in NOCTONE! Here we answer frequently asked questions, from "This is my first time buying, how do I proceed?" to shipping, payment, and returns. We hope you enjoy your shopping with peace of mind.

Purchase Process

1. Add product to cart
   Just tap on the product, select the product you want and tap "Add to Cart"!
   
   
2. Check Cart
   Check your order details using the cart icon in the top right corner of the screen, and if there are no problems, tap "Proceed to checkout."
   
   
3. Enter your information
   Please enter your name, address, contact information, etc. If you already have an account, you can log in to avoid having to enter information.
   
   
4. Choose a payment method
   You can choose your preferred payment method, such as credit card, smartphone payment, convenience store payment, or deferred payment.
   
   
5. Place your order
   Check the details you entered and the items you ordered, then tap "Confirm Order"! A confirmation email will be sent to your registered email address.

Frequently asked questions

1. First time shopping

Q: I'm a bit worried as this is my first purchase.
A: Don't worry! If you follow the steps above, you can easily make a purchase. If you have any questions, please feel free to contact us at any time.

1. About shipping and orders

Q: Is there a shipping charge?
A: Shipping costs are 600 yen nationwide!
Free shipping for purchases totaling 8,000 yen or more!

Q: Where can I check my order history?
A: After logging in, you can check your order history from your My Page.

Q: When will my item arrive?
A: The estimated shipping date and arrival time varies depending on the product. For details, please see the "Estimated Shipping Date" on each product page.

Q: I would like to specify a delivery company...
A: We are sorry, but we will send your order via either Sagawa Express or Yamato Transport. Please note that you cannot choose which carrier to use.

Q: I would like to track my delivery.
A: A tracking number will be included in the email we send you when your item is shipped. Please note that non-standard mail cannot be tracked.

Q: Can I specify a delivery date and time?
A: You can specify the date and time of delivery of your package using the tracking number in the shipping notification email (not available for non-standard mail).

Q: I want to change my shipping address!
A: You can change it from My Page before shipping. However, it is difficult to change it after shipping, so please contact the shipping company directly.

Q: I would like to temporarily hold shipping.
A: Please contact us through the inquiry form and we will assist you.

3. Returns and Exchanges

Q: Can I return the product?
A: As a general rule, we do not accept returns or cancellations due to customer convenience. However, apparel products are eligible for the "Apparel Product Return Service." Please click here for more information.

4. Payment Methods

Q: What payment methods do you accept?
A: Various credit cards, smartphone payments, convenience store transfers Deferred payment

Q: I want to change my payment method midway!
A: Unfortunately, we cannot change your payment method once your order has been placed.

Q: Do I have to enter my credit card information every time?
A: If you register as a member, you can save your card information so you won't have to enter it again next time!

Q: It's a pain to enter the address every time...
A: If you register as a member, your address will be automatically entered from the next time, making the process very smooth.

5. What if something goes wrong?

Q: I didn't receive my item...
A: If the delivery company's storage period (usually about 7 days) has expired, the item will be returned. If you would like it re-sent, a shipping fee of 1,500 yen will be charged. For more information, please click here .

Q: I haven't received the order completion email.
A: Please check your spam folder. info@noctone.store Please make sure that you are set up to receive emails from ".

Q: I received a defective product or a different product from what I ordered...
A: We are very sorry. We will promptly process your exchange or return. Please contact us using the inquiry form .

Q: I forgot my account information or password.
A: You can reissue it from My Page. If you are unsure, Please contact us using the inquiry form .

inquiry

If you have any other questions, please feel free to contact us using the inquiry form . All of our staff will do their best to ensure that you have a pleasant shopping experience! If you have any questions such as "I don't know how to buy" or "What should I do in this situation?", please feel free to contact us. Through live commerce, we will support you in making your shopping experience more fun and convenient!